Supported operating systems and browsers

Supported Operating Systems

Cincopa supports all Operating Systems.

Supported Browsers

Cincopa supports multiple browsers for both desktop and mobile versions.

Cincopa supports last versions of every browser release. We highly recommend updating to the newest version of whatever browser you are using.

Cincopa on Desktop

We support the following desktop browsers:

  • Google Chrome
  • Firefox
  • Safari
  • Internet Explorer
    • IE8 partially and IE8/9/10 - with no full support of css3

Cincopa on Mobile Devices

We support the following mobile browsers:

iOS

  • Safari
  • Google Chrome

Android

  • Native & Google Chrome

NOTE: Android default browser varies per mobile device.

Windows Mobile

  • Native & Google Chrome

 

NOTE: If you are using an unsupported browser, you can update your browser.

 

Update Your Desktop Browser

There are a couple of different ways to update your desktop browser.

1. Every time you open your browser, it will check to make sure it is using the most current version. If it is not updated, your browser will prompt you with a notification and walk you through the update process.

2. Download the latest version of your desktop browser directly. Click the icon of your browser below to visit your browser's download page:

 

 

                                        SNP_963AC0FAD847844BFC5F7C7466C440939F1D_3258398_en_v1.png                                   SNP_4972C02F2F3F235F0BE5174C202597AF3EDF_3258404_en_v1.png                                    SNP_8725F3B2F8AC27B2A6CF72D8B342A9E61C6F_3258457_en_v1.png                                   SNP_5CF1FC670BDDD1A33D4B4F4C16D68F0BA33E_3258459_en_v2.png                           

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10 Comments

  • Avatar
    Kevin Condon

    Hi I tried my galleries on internet explorer and they did not work - not that it bothers me - but more for your reference.

  • Avatar
    Nicoleta Halaciuga

    Hi,

    Please open a support ticket for this and add the link to the webpages where your galleries are embedded and IE browser version you are using for this.

    Thank you,

    Nico - Cincopa Support

  • Avatar
    Jose Luis Gallardo

    Hola,

    Tengo una galeria y en Chrome funciona bien, pero en Explorer no abre la pantalla y se queda en tamaño de imagen. La página es casitadeandrea.com

    Gracias

  • Avatar
    Nicoleta Halaciuga

    Hi Jose Luis,

     

    Could you please open a support ticket for this http://help.cincopa.com/tickets/new and add all details there and also a screenshot if possible and we'll check it asap.

     

    Thank you,

    Nico - Cincopa Support

  • Avatar
    alex gower

    doesn't work with IE11 on windows 8.1

    code im trying to embed is:

    <div id="gallery">    

      <iframe width="940" height="500" src="//www.cincopa.com/media-platform/iframe.aspx?fid=AsJAbTcB2mQA" frameborder="0" allowfullscreen scrolling="no"></iframe>

        </div>

    and does nothing for awhile then crashes.

  • Avatar
    Nicoleta Halaciuga

    Hi Alex,

    Thank you for your message. 

    Please send us a link to a page with your gallery and we'll check it asap.

    Best,

    Nico - Cincopa Support Team

  • Avatar
    Development Office

    Hi,

    Do you have any idea as to when your galleries and slideshows will be compatible with I.E. 11?

    I've created a Slideshow but when viewed in I.E. 11 the text does not display correctly.

     

    Thanks

    Angela

     

  • Avatar
    Nicoleta Halaciuga

    Hi Angela,

    Thank you for your message.

    Please send us a link to a page with your gallery and we'll check and get back to you with an answer asap.

    Thanks,

    Nico - Cincopa Support Team

  • Avatar
    Development Office

    Hi,

    Thank you for your response you can see the two gallerey that doesnt display in I.E. 11 correctly here

    https://rugbeians.rugbyschool.net/arnold-foundation/arnold-foundation---ambassadors-slideshow

     

    Thanks

    Angela

  • Avatar
    Kimberly Fluellen

    When I embed the music gallery on to the website, it will auto-start on desktop and pad, but it doesn't for mobile.  Is there something I should have chosen during the customization that will correct this? 

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