My video is not playing what can I do ?

When a video is not working please consider the following :

  • Did the upload itself finished successfully? - if not try to upload again
  • Have you uploaded one of these formats ?
  • Were you using a software to create this video (as opposed to shoot it with video camera) like Apple's iMovie? - some software all add a non standard information to the video, in this case try to export the video without those parameter and choose a standard codec

If your video still doesn't work send us a link to your page or the ID of your gallery and we will try to see what is wrong.

Have more questions? Submit a request


Article is closed for comments.
Powered by Zendesk