Media Platform Frequently Asked Questions

Accounts, Plans, Billing & Payment

• How to change credit cards for your current credit card payments
• How to cancel Cincopa plan or package paid with Credit Card
• Cincopa Now Accepts Credit Card Payments
• Billing Telephone Number
• Cancel recurring payment (monthly or yearly)
• Refund Process
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The Basics

• Responsive image gallery skin settings
• Pinterest like skins settings
• Responsive Imagelist skins settings
• Video portal with slider and sub categories skin settings
• Videos by Categories skins settings
• Audio players skin settings
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Cincopa Desktop Media Agent

• After uninstalling a media agent, how do I remove it from the cloud?
• How do I disable the Cincopa Desktop Media Agent?
• Troubleshooting the Cincopa Desktop Media Agent
• How do I install an agent on a Mac?
• Where can I get the Desktop Media Agent?
• How do I add folders/files on my computer using the Cincopa Desktop Media Agent ?
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Music/Podcast Skins

• How to enable or disable photos in your podcast gallery
• I put an audio file on WordPress and everytime it finishes, it automatically begins again. How do I prevent it from continuously replaying?
• How can I prevent background music from playing until the slideshow is clicked on?
• Can I put different audio files on different pages?
• How do I choose a skin for the music player?
• Are there specific skins that work with the iPhone/iPad. Should CoolIris work on the iPhone/iPad?
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Photo/Slideshow Skins

• How to group media files by tags on Responsive Imagelist and Accordion slider galleries
• Can the speed of the slideshow with background audio be adjusted with the free version of Cincopa?
• Why are some of my photos rotated?
• What features does the Cooliris skin offer?
• How do I add a slideshow?
• Can I create a link in the caption/description box for an image?
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Video Player Skins

• Can I upload Youtube video using "upload from URL"
• Does Cincopa support HD video?
• How can I add a video from Vimeo without uploading it to Cincopa?
• Can I add captions to my videos?
• Do you support ads in videos?
• Do you support live streaming?
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WordPress

• How to remove unwanted text in Wordpress
• Why don't I have a plugins option on my dashboard?
• How do I disable the WordPress plugin?
• How do I get the gallery to show on my WordPress page?
• How can I recover the data I deleted from my post ?
• What should I do when I am getting the error message: "PLEASE CHANGE DEFAULT EXCERPT HANDLING TO CLEAN OR FULL" ?
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Joomla!

• Joomla 2.5 and other version
• What are the features of the Joomla! video player?
• What are the Joomla! audio player module features?
• I have downloaded and installed the Joomla component, it installed successfully, but it does not show up under the components list.
• Where can I download the Joomla module?

Other CMS

• ★ How to embed Cincopa Gallery on a Tumblr blog or post
• How to embed Cincopa Gallery in Squarespace website
• How to embed Cincopa Gallery in your Shopify website
• How to embed Cincopa Gallery in Jimdo website
• How to embed Cincopa gallery to Dreamweaver website
• How to embed Cincopa Gallery on a moonfruit website
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