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  1. Cincopa Helpdesk
  2. Media Platform Frequently Asked Questions
  3. The Basics

The Basics

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  • How can I resize thumbnails?
  • How safe is my media stored on Cincopa? Should I worry about making a backup? What if Cincopa fails?
  • Can I use Cincopa on multiple sites?
  • Who owns the content I upload to Cincopa?
  • If I delete media in my library does it also delete it from my gallery?
  • Frequently Asked Questions About Publishing Videos
  • How do I resynchronize a gallery?
  • I understand I cannot get rid the Facebook and Twitter buttons unless I upgrade my account. Where can I find information on how to manipulate the buttons? i.e., how do I link it to my twitter account or is it linking somewhere else?
  • Is there a way to remove the Facebook and Twitter 'like' options under my gallery?
  • How do I resynchronize my Cincopa Desktop Media Agent?
  • What are the supported file types?
  • How do I download my images?
  • Can I re-use media in a new gallery that is already in an existing gallery?
  • Can I post a video from a URL?
  • How can I send a link to my gallery by email without sending the actual files?
  • How do I add more media to a gallery?
  • I would like a different layout for my gallery. How do I do that?
  • How can I tell how many times a video has been played?
  • How good is Cincopa for podcasting?
  • Is there a limit to the number of characters in a caption?
  • Can I specify a URL to play a hosted file from?
  • Is there a way to allow others to embed my player into their site?
  • Is the content I upload to Cincopa secure?
  • Can images be served over SSL?
  • How can I change the watermark location?
  • How can I change the font of the text in my gallery?
  • Can I upload files using a Mac?
  • What image formats does Cincopa support?
  • How do I add a Cincopa photo or video gallery to a regular web page?
  • Can I embed a Cincopa slideshow in an email?
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